Other Educational Materials


Working With Patient Safety Organizations (PSOs): The Value for Hospitals During COVID-19 and Beyond

This webinar, recorded November 5, 2020, informs hospital leaders and others who are not familiar with PSOs about the unique advantages of working with PSOs to improve patient safety and healthcare quality.

The seminar provides:

  • An introduction to the PSO program
  • Insights on perceived value of PSOs from participating hospitals
  • Examples of how PSOs have helped hospitals during COVID-19
  • A demonstration of how PSO participation can save hospitals money and avert adverse events

November 5, 2020 Webinar (1 hour, 2 minutes)

Working With Patient Safety Organizations (PSOs): The Value for Hospitals During COVID-19 and Beyond (PDF, 2.6 MB)


Andrea Timashenka, J.D.
Director, PSO Division, Center for Quality Improvement and Patient Safety, AHRQ

Janet Pue, D.P.T., N.C.S.
Director of Rehabilitation Services for Carolinas Rehabilitation and Coordinator for Carolinas Rehabilitation Patient Safety Organization

Terrie Van Buren, R.N., B.S.N., M.B.A., C.P.P.S.
Vice President, Patient Safety Officer for CHS PSO, LLC (component patient safety organization of CHS/Community Health Systems, Inc.)

Benefits of AHRQ Patient Safety Organizations (PSOs): Success Stories from Hospital PSO Members

This June 10, 2015 Webinar highlights the AHRQ PSO program and presents success stories from hospitals that are members of one or more PSOs. Hospitals shared how their organizations worked with their PSOs for meaningful improvements in patient safety and quality.

June 10, 2015 Webcast (1 hour)

Benefits of AHRQ Patient Safety Organizations: Success Stories From Hospital PSO Members Slides (PDF, 1.5 MB)


Diane Cousins, RPh
AHRQ, Rockville, MD (Moderator)

Vereline Johnson, RN, MSN
Saint Francis Medical Center, Cape Girardeau, MO

Chris Dickinson, MD
University of Michigan Health System, Ann Arbor, MI

Choosing a PSO Brochure

This brochure includes questions and information that providers should consider when choosing a PSO.

Choosing a PSO Brochure (PDF, 0.8 MB)

PSO Program: Common Terms and Acronyms

This is a quick reference of PSO Program common terms and acronyms. These terms are used in the Patient Safety Act, Rule and Notice of Proposed Rulemaking as well as the HHS Guidance and guides. The reader should always rely on the actual definitions in these documents when making any determination.

PSO Program: Common Terms and Acronyms (PDF, 0.3 MB)


These quiz questions are provided to promote your understanding about PSOs and the requirements of the Patient Safety Act and Rule. The questions have been gathered from AHRQ's experience in providing technical assistance to PSOs, providers, and the public. New questions will be added periodically.

Quiz Questions (PDF, 0.3 MB)

Quiz Answers (PDF, 0.3 MB)


Page last reviewed August 2022
Page originally created October 2015

Internet Citation: Other Educational Materials. Content last reviewed August 2022. Agency for Healthcare Research and Quality, Rockville, MD.

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