Educational Tools that Support Learning


Working With Patient Safety Organizations (PSOs): The Value for Hospitals During COVID-19 and Beyond

This webinar, recorded November 5, 2020, informs hospital leaders and others who are not familiar with PSOs about the unique advantages of working with PSOs to improve patient safety and healthcare quality.

The seminar provides:

  • An introduction to the PSO program
  • Insights on perceived value of PSOs from participating hospitals
  • Examples of how PSOs have helped hospitals during COVID-19
  • A demonstration of how PSO participation can save hospitals money and avert adverse events.


November 5, 2020 Webinar (1 hour, 2 minutes)

Working With Patient Safety Organizations (PSOs): The Value for Hospitals During COVID-19 and Beyond (PDF, 2.6 MB)


Andrea Timashenka, J.D.
Director, PSO Division, Center for Quality Improvement and Patient Safety, AHRQ

Janet Pue, D.P.T., N.C.S.
Director of Rehabilitation Services for Carolinas Rehabilitation and Coordinator for Carolinas Rehabilitation Patient Safety Organization

Terrie Van Buren, R.N., B.S.N., M.B.A., C.P.P.S.
Vice President, Patient Safety Officer for CHS PSO, LLC (component patient safety organization of CHS/Community Health Systems, Inc)

OnDemand Webinar

"Benefits of AHRQ Patient Safety Organizations (PSOs): Success Stories from Hospital PSO Members." The June 10th Webinar highlights the AHRQ PSO program and presents success stories from hospitals that are members of one or more PSOs. Hospitals shared how their organizations worked with their PSO for meaningful improvements in patient safety and quality.


June 10, 2015 Webcast (1 hour)

Benefits of AHRQ Patient Safety Organizations: Success Stories From Hospital PSO Members Slides (PDF, 1.5 MB)


Diane Cousins, RPh
AHRQ, Rockville, MD (Moderator)

Vereline Johnson, RN, MSN
Saint Francis Medical Center, Cape Girardeau, MO

Chris Dickinson, MD
University of Michigan Health System, Ann Arbor, MI


"Working with a PSO: One Approach," was developed in response to numerous inquiries from PSOs and providers alike on how a provider should set up a Patient Safety Evaluation System or PSES when working with a PSO. The concept of a PSES is flexible and not directive. A PSES for a solo practitioner is likely to be less complex than one set up for a large academic medical center. Complexity of the PSES may increase as more providers are served and the volume of information being evaluated grows. The model this video reviews is intended to raise many - but certainly not all - of the issues that a provider should consider.


Working with a PSO: One Approach (Video, 34 minutes) - Terms of Use Disclaimer

Working with PSO: One Approach Diagram (PDF, 0.2 MB)


Choosing a PSO Brochure

This brochure includes questions and information that providers should consider when choosing a PSO.

Choosing a PSO Brochure (PDF, 0.8 MB)

PSO Policies and Procedures—Topics to Address

This document provides entities with topics to consider when developing their Policies and Procedures.

Guide to Patient Safety Organizations' Policies and Procedures: Suggested Topics to Address (PDF, 375 KB)


These quiz questions are provided to promote your understanding about PSOs and the requirements of the Patient Safety Act and Rule. The questions have been gathered from AHRQ's experience in providing technical assistance to PSOs, providers, and the public. New questions will be added periodically.

Quiz Questions (PDF, 0.3 MB)

Quiz Answers (PDF, 0.3 MB)

PSO Program: Common Terms and Acronyms

This is a quick reference of PSO Program common terms and acronyms. These terms are used in the Patient Safety Act, Rule and Notice of Proposed Rulemaking as well as the HHS Guidance and guides. The reader should always rely on the actual definitions in these documents when making any determination.

PSO Program: Common Terms and Acronyms (PDF, 618 KB)

Page last reviewed December 2020
Page originally created October 2015

Internet Citation: Educational Tools that Support Learning. Content last reviewed December 2020. Agency for Healthcare Research and Quality, Rockville, MD.

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